1. visitor browses our website or provides us with information (such as contact details or inquiries); and
2. uses,or is interested in, our products and services offered by Ahya.

When you use our products and services, contact us (including via social media), participate in an online survey conducted by us, or otherwise interact with us, we may collect a variety of information about you / individuals associated with your organization including:

1. Account Creation: When you create a user account to avail our products and services, we collect your name, organization name, email address, and country of operation.
   
2. Purchases: We may collect information and details associated with your purchases, including payment information. Any payments made via our products and services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our products and services, but we may receive information associated with your payment card information (e.g., your billing details).
3. Communication with us: When you request information about our products and services, sign up for a newsletter, or otherwise communicate with us, we may collect Personal Information from you such as name, email address, phone number, or mailing address.
4. Customer Service and Support: If you call or otherwise interact with our customer service and support, we may collect the information you provide to our representatives. In addition, we may record audio conferencing between you and our representatives for training and quality assurance purposes.
5. Interactive Features: We may offer interactive features such as commenting functionalities, forums, chat services, and social media pages. We may collect the information you submit or make available through these interactive features. Any information shared on the public sections of these channels will be considered “public” and may not be subject to the privacy protections referenced herein.
6. Conferences, Trade Shows, and other Events: We may attend conferences, trade shows, and other events where we collect Personal Information from individuals who interact with or express an interest in us and/or our products and services (including name, email address, phone number, mailing address, and photographs). If you provide us with any information at one of these events, we will use it for the purposes for which it was collected.
7. Surveys: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include Personal Information.
8. Business Development and Strategic Partnerships: We may collect Personal Information from individuals and third parties to assess and pursue potential business opportunities.
9. Other purposes: We may collect Personal Information for other purposes relating to the business operation and management of the Company and/or the group. For example, to publish your names, pictures, articles, and other Personal Information via Ahya’s internal communication channels or on social media.

1. a. Provision and Enhancement of our website and products and services:
   

1. Provide, enhance, improve, develop, and maintain our website, products and services, and their content;
   
2. Provide information you request, and communicate updates, pertaining to our products and services.
3. Manage your account and provide notices about your use of products and services, ensuring access and proper functionality.
4. Carry out obligations and enforce rights under agreements, including applicable terms of use and this Policy.
5. Provide customer support and troubleshoot problems.

1. b. Administrative and Legal Purposes:
   

1. Provision and Enhancement of our website and products and services. Detect and protect against fraud, malicious, deceptive, or illegal activities.
   
2. Ensure internal quality control, debugging, and auditing interactions and transactions.
3. Resolve disputes and prevent unlawful activities.

1. c. Marketing and Communication:
   

1. Send promotional materials, including updates about events, webinars, and our products and services.
   
2. Tailor content and advertisements and conduct direct marketing.

1. d. Use of De-identified and Aggregated Information:
   

Create and use de-identified or aggregated data for research, internal analysis, analytics, and other legally permissible purposes.

1. e. Other Purposes:
   

1. Fulfill any other purpose for which you provide information.
   
2. For any other purpose with your consent, as described at the time of data collection.

1. To perform a contract with you: we may process Personal Information when necessary to enter or perform a contract for the use of our products and services or otherwise.
   
2. Compliance with legal obligations: we may process Personal Information when necessary to comply with legal obligations under applicable laws, including a court order or legal notice.
3. Consent: we may process Personal Information when you have given us your consent to do so for a particular purpose. You have the right to withdraw your consent at any time by changing your settings (where available) or contacting us through the contact details provided in Section 12.
4. Legitimate Interests: we may process Personal Information where we have a legitimate interest in doing so as the controller. Before doing so, we consider the impact of our processing activities on your fundamental rights and freedoms and make a determination as to whether processing your Personal Information will not adversely impact these rights and freedoms.
5. Vital Interests: we may process your Personal Information where it is necessary in order to protect your vital interests or of another natural person.
6. Public Interests: we may process your Personal Information where it is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.

1. a. Service Providers: The types of service providers to whom we entrust Personal Information generally include, but are not limited to, service providers for:
   

1. Data storage.
   
2. The provision of information, products, and other services you have requested.
3. Marketing and advertising.
4. Payment processing.
5. Legal services.
6. Customer service activities.
7. The provision of IT and related services.
   We have contracts in place with our third parties, which are designed to help safeguard your Personal Information. This means that they cannot do anything with your Personal Information unless we have instructed them to do it. They will also not share your Personal Information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

1. b. Affiliates: We may share Personal Information with our subsidiaries and other affiliated entities. We utilize our affiliates in various parts of the world to provide marketing, products, and services, therefore if you provide consent to be contacted, your data will be shared with our subsidiaries and affiliates.
   
2. c. Business Partners: We may provide Personal Information to business partners to provide you with any products and services that you have requested. We may also provide Personal Information to business partners with whom we jointly offer any products and services.
   
3. d. Interest-Based or Personalized Advertising: Through our products and services, we may allow third-party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit third-party services within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising” and is conducted under the legal basis of legitimate interest. These cookies are optional and Customers have the right to disable these cookies via our products and services.
   
4. e. Third Party Products, APIs, and Software Development Kits: We may use third-party products, APIs, and software development kits (“SDKs”) as part of the functionality of our products and services. Third-party products, APIs, and SDKs may allow third parties including advertising partners to collect your Personal Information to provide content that is more relevant to you.
   
5. f. Disclosures to Protect Us or Others: We may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate to:
   

1. Comply with law enforcement or national security requests and legal process, such as a court order or legal notice.
   
2. Protect your, our or others’ rights, property, or safety.
3. Collect amounts owed to us.
4. When we believe disclosure is necessary or appropriate to prevent financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity.
5. If we, in good faith, believe that disclosure is otherwise necessary or advisable.

1. g. Merger, Sale, or Other Asset Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, whether actual or potential (as the case may be), then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.
   

1. a. Right to access: the right to obtain access to your information (if we’re processing it), and certain other information;
   
2. b. Right to correct: if your Personal Information is in accurate or incomplete you may have the right to have your Personal Information rectified;
   
3. c. Right to erasure: this is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. For example, we have the right to continue using your Personal Information if such use is necessary for compliance with our legal obligations or for the establishment, exercise or defense of legal claims;
   
4. d. Right to restriction of processing: the right to suspend the usage of your Personal Information or limit the way in which we can process it. Please note that this right is limited in certain situations. When we are processing your Personal Information that we collected from you with your consent you can only request restriction on the basis of:
   

1. inaccuracy of data;
   
2. where our processing is unlawful and you don’t want your Personal Information erased;
3. you need it for a legal claim; or
4. if we no longer need to use the data for the purposes for which we hold it. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for restriction of the use of their Personal Information to make sure the restriction is respected in future;

1. e. Right to data portability: the right to request that we move, copy or transfer (where technically feasible) your Personal Information in a structured, commonly used and machine-readable format, for your own purposes across different services;
   
2. f. Right to object: the right to object to our processing of your Personal Information including where we process it for our legitimate interests, direct marketing;
   
3. g. Right to nominate: the right to nominate an individual to exercise your privacy rights under applicable laws in the event of your death or disability;
   
4. h. Right to withdraw consent: if we are relying on your consent to process your Personal Information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in Section 12 or updating your preferences.  
   
   However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent. 
   
   You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in Section 12. You will then be removed from the marketing lists, however, we may still communicate with you, for example to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes;
   
5. i. Right to lodge a complaint: You have the right to lodge a complaint with us about our processing of your Personal Information by contacting us through the contact details provided in Section 12. You may also lodge a complaint with a supervisory authority, in particular in the jurisdiction of your habitual residence, place of work or place of the alleged infringement. However, we encourage you to contact us first, and we will do our best to resolve your concern.
   

1. g. Merger, Sale, or Other Asset Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, whether actual or potential (as the case may be), then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.